ServiceNow Technical Support Specialist
2 days ago
About the Role:
We are seeking a skilled ServiceNow Help Desk Analyst to join our team at ICF. This is an exciting opportunity for someone with experience in technical support, application support, or ServiceNow administration.
Job Description:
As a ServiceNow Help Desk Analyst, you will be responsible for supporting and enhancing scoped applications within the customer's ServiceNow environment. You will also manage user support needs through tickets and RITMs, focusing on applications developed or deployed under this contract.
Main Responsibilities:
- Focusing on supporting and enhancing scoped applications within the customer's ServiceNow environment.
- Managing and addressing user support needs through tickets and RITMs within ServiceNow.
- Applying business analysis skills to gather requirements, assess user needs, and recommend enhancements for ServiceNow workflows and scoped applications.
- Troubleshooting user issues by leveraging diagnostic techniques and understanding underlying business processes.
Key Qualifications:
- 1+ years of experience with ServiceNow, especially with scoped applications and ticketing systems.
- 4+ years of relevant experience in technical support, application support, or ServiceNow administration.
- 1+ years of experience in ticketing systems and service level agreements (SLAs).
- U.S. Citizenship required.
- Active Secret clearance.
Salary Information:
The estimated salary range for this position is $80,000 - $120,000 per year, depending on location and experience.
Location:
This position requires that the job be performed in the United States. The ideal candidate should be local to Maryland, DC, and Virginia areas, currently remote but within commuting distance of DC.
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