Technical Support Specialist
6 days ago
Apptium Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional software support to our customers and partners.
The estimated salary for this position is $95,000 per year, based on industry standards and comparable roles in the Reston, VA area.
Job Description- Provide technical support for complex system-level software products, prioritizing and resolving issues with diverse scope.
- Effectively manage customer escalations associated with complex problems reported in software Apptium products.
- Independently define and drive analysis and research of more difficult technical customer problems, involving appropriate resources to conserve staff time.
- Bachelor's Degree or higher in Computer Science, Computer Engineering, or equivalent professional experience.
- 2-5 years of relevant experience in software development, technical support, or a related field.
- Strong coding experience in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred.
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