Title Production Specialist
1 week ago
SummitHR is seeking a highly skilled Title Production Typist Reviewer to join our team. As a key member of our production unit, you will be responsible for reviewing search data, typing and reviewing products, and meeting production goals.
Key Responsibilities
- Review search data provided by customers/abstractors for completeness and accuracy.
- Type and/or review all products offered within the department (Ownership Reports, MCRs, Commitments and any other products offered).
- Consistently meet and exceed minimum production goals set for the position.
- Ability to manage work queues and maintain/meet customer service level agreements.
- Ensure quality title reporting and meet all specified turnaround times according to customer service level agreements.
- Monitor files for completeness and recognize missing items/information.
- Expected to maintain 90% accuracy.
- Reading and understanding the daily metrics.
- Handle general internal and external customer inquiries without assistance in a timely manner.
- Monitor, follow-up and resolve problem files in a timely manner or elevate to appropriate manager or risk management.
- Prepare and submit daily production log.
- Communicate with coworkers, management, customers, and others in a courteous and professional manner.
- Assist manager in training new staff members with Production unit.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to prioritize and handle multiple projects.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office Suite and Outlook.
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