Product Concierge Specialist

1 week ago


Pasadena, California, United States Rusnak Full time

Overview

Rusnak Auto Group, a leader in the automotive industry, is seeking a skilled Product Concierge Specialist to join our team in Pasadena. As a key member of our sales department, you will play a crucial role in ensuring our customers have a seamless and enjoyable ownership experience.

Responsibilities

  • Deliver exceptional customer education and support on all luxury vehicle models
  • Program personalized settings and ensure vehicles meet pre-delivery checklist requirements
  • Assess customer knowledge and priorities to tailor delivery experiences
  • Resolve customer inquiries and provide additional resources as needed
  • Conduct owner clinics and training sessions on vehicle features and technologies
  • Utilize CRM to respond to new leads and follow up with customers
  • Assist customers in service waiting areas and provide valuable insights on vehicle technology
  • Train sales and service staff on key vehicle technologies
  • Assist management in department scheduling, planning, and customer service
  • Effectively assist the sales department in vehicle tracking and reporting

Qualifications

  • Minimum 1 year of experience in customer service or a similar role in automotive, retail, sales, or hospitality industries
  • Current California Driver License with a clean Department of Motor Vehicle driving record
  • Required: Current California Sales License

About Us

Rusnak Auto Group is a family-owned and operated business with a reputation for excellence in the Greater Los Angeles and Southern California areas. We offer a comprehensive benefits package, competitive pay, and opportunities for professional growth and development.



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