Technical Support Specialist
4 days ago
AGTEK Development Company, a leading provider of earthwork takeoff and 3D modeling solutions, is seeking a skilled Technical Support Specialist to join our team.
Key Responsibilities:- Provide technical support to customers and sales representatives via phone, internet, and email for AGTEK software products.
- Offer a friendly and courteous experience for customers, addressing their problems within established response times.
- Suggest improvements to our products and verify defects when encountered during testing, support, or training.
- Test new versions and updates of our software.
- Confirm bug fixes and maintain the bug tracking system.
- Assist in the development and editing of training guides and videos.
- Provide training and support for customers, salespeople, and internal staff.
- Assemble and test drones.
- College degree preferred or equivalent work experience in computer or information technology.
- Experience in the construction industry and AGTEK products.
- Reliability, punctuality, and a strong work ethic are essential.
- Outstanding interpersonal skills and a positive attitude are required.
- Ability to quickly master and explain software.
- Articulate and well-spoken with excellent phone and email etiquette.
- Must work cooperatively with other team members.
- Occasional travel is required.
- Competitive salary and benefits.
- Comprehensive training.
- Excellent support.
- Collegial environment.
- Long-term career opportunity with a leader in an important niche market.
AGTEK Development Company is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
At Hexagon, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.
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