Customer Service Representative

1 month ago

Coppell, Texas, United States Vivid Seats Full time
About Vivid Seats

Vivid Seats is a leading online ticket marketplace that connects fans to live events, artists, and teams. Founded in 2001, we're committed to building products that inspire human connections. Our company culture empowers employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity

As a Customer Service Representative, you'll join a best-in-class team and engage with hundreds of customers and sellers. You'll serve as the primary point of contact for high-level customer inquiries via phone, chat, and email. Ideal candidates are those who are energized by solving unique issues, sharing technical expertise, and handling multiple tasks effectively and efficiently.

Key Responsibilities
  • Maintain excellent customer experience with tone, empathy, confidence, and attention to detail.
  • Develop and present solutions to fan issues efficiently and effectively.
  • Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
  • Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
  • Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.
Progression Expectations30 Days
  • Complete new hire orientation, gaining the resources needed to be successful.
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers.
  • Acclimate to team and company norms, business objectives, and Vivid Seats' values.
  • Understand the flow of buyer orders and entry-level call inquiries.
  • Become familiar with company policies and processes.
  • Navigate and resolve non-complex calls.
  • Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety.
90 Days
  • Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety.
  • Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
  • Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts.
180 Days
  • Apply methods to execute individual tasks that positively impact the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Competent on industry nuances and company policies.
  • Manage highly complex, escalated, and high-value contacts without guidance.
  • Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities.
What You'll Bring
  • Work experience in customer service in retail or service-related industry.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality.
  • Excellent empathy, confidence, and patience.
  • Written communication skills with an aptitude for grammar and spelling accuracy.
  • Capable of multitasking in a fast-paced environment.
  • Self-reliant and ability to work with minimum supervision.
  • Research skills to troubleshoot customer issues.
  • Willing to be flexible in work hours where needed.
  • Genuine interest in live events, sports, and entertainment.
Work Schedule

The first 3 weeks of employment are Monday-Friday 8:30am-5:00am for training. Training is paid. Schedule options include:

  • 8:00am-4:30 pm with Tuesday and Wednesday off.
  • 8:00am-4:30pm with Sunday and Monday off.
  • 8:00am-4:30pm with Friday and Saturday off.
  • 11:30am-8:00pm with Wednesday and Sunday off.
  • 11:30am-8:00pm with Sunday and Monday off.

Hybrid model, not fully remote. 3 days in office and 2 days at home.

Bonus & Overtime Eligibility
  • $37,000 base salary with overtime eligibility, Bi-Annual bonuses, annual equity grant.
  • Any hours worked over 40/week are overtime eligible.
At Vivid Seats
  • See your favorite live events and performers on us.
  • Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space.
  • Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs.
  • Earn additional income through bonus incentives.
  • Save for your future through 401K Matching.

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Harris & Harris Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Harris & Harris. As a Customer Service Representative, you will be responsible for helping our customers resolve their past due accounts and providing exceptional customer service.Responsibilities:- Listen to and resolve customer...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    Job Title: Customer Service RepresentativeAt Vivid Seats, we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support for their live event ticket purchases.Key Responsibilities:Manage transactions and relationships with sellers and customers...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Havertys Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Havertys. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and...

  • Customer Service Representative

    4 weeks ago

    Coppell, Texas, United States American Automobile Association Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Membership Call Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Havertys Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Havertys.Key Responsibilities:* Respond to incoming, outgoing phone calls, pre-and post-delivery calls, and emails in a professional and courteous manner.* Utilize My Service Center to create, maintain, and resolve...

  • Customer Service Representative

    1 month ago

    Coppell, Texas, United States PrideStaff Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Order Entry:...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States PrideStaff Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly detail-oriented Customer Service Representative to join our team in Coppell. As a key member of our team, you will be responsible for processing customer orders accurately, managing team workflow, and ensuring a high level of customer satisfaction.Key Responsibilities:Accurately enter and...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Adrian Howard - State Farm Agent Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to grow our...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Pulte Group, Inc. Full time

    We are seeking a skilled Customer Service Representative to join our team at PulteGroup, Inc.The ideal candidate will have a strong emphasis on quality of service and follow-up, with analytical ability necessary to perform root cause analysis.Responsibilities will include receiving initial customer requests for service, conducting initial analysis of...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States State Farm Insurance Full time

    At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our policyholders. Your primary duties will include:Key Responsibilities:Assisting customers with inquiries, complaints, and policy changesProviding accurate...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    About the RoleVivid Seats is seeking a skilled Customer Service Representative to join our team. As a Seller Operations Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers.Key Responsibilities:Provide elite service to both sellers and customers through phone and email support.Investigate and...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States Sonic Full time

    Job Summary:Sonic Drive-In is seeking a skilled Customer Service Representative to join our team. As a Food Service Team Member, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Key Responsibilities:Take orders and make accurate change quicklyProvide food service to our guests with...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Pizza Hut Full time

    About Pizza HutPizza Hut is a dynamic and fast-paced environment where you can make a real difference in people's lives. As a Customer Service Representative, you'll be the face of our brand, providing exceptional service to our customers and ensuring they have an unforgettable experience.Key ResponsibilitiesProvide top-notch customer service, ensuring every...

  • Customer Service Representative II

    3 weeks ago

    Coppell, Texas, United States AIT Worldwide Logistics Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at AIT Worldwide Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving delivery issues, and building strong relationships with our customers.Key ResponsibilitiesProvide timely...

  • Bilingual Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States American First Finance Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at American First Finance. As a key member of our customer support team, you will be responsible for providing exceptional service to our merchants and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAssist merchants with...

  • Customer Service Representative

    4 weeks ago

    Coppell, Texas, United States At Home Stores LLC Full time

    At Home is seeking a skilled Customer Care Specialist to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. Key responsibilities include responding to customer inquiries, resolving issues, and providing a seamless shopping...

  • Customer Sales Representative

    3 weeks ago

    Coppell, Texas, United States Goodyear Full time

    Job Title: Customer Sales RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with our guests, and driving sales growth through tire...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States PulteGroup Full time

    We are committed to building consumer-inspired homes and communities that make lives better. At PulteGroup, we believe that success starts with having the right people. As a Customer Care Coordinator, you will be the first point of contact for homeowners requesting warranty service.Your primary responsibility will be to conduct initial analysis of customer...

  • Customer Service Representative

    1 month ago

    Coppell, Texas, United States At Home Stores LLC Full time

    Job Title: Customer Care SpecialistAt Home is seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    About Vivid SeatsVivid Seats is a leading online ticket marketplace founded in 2001. We're committed to connecting fans with live events, artists, and teams they love. Our company culture empowers employees to embrace challenges, collaborate, and innovate.The OpportunityWe're seeking a Seller Operations Associate to manage transactions and relationships with...