Patient Service Representative

2 weeks ago


Valhalla, New York, United States WMCHealth Full time

Job Summary:

A Patient Service Representative is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a team.

Key Responsibilities:

  • Greet patients and families, verify appointment information, and notify healthcare staff as needed.
  • Register new patients, update demographic and clinical information, and scan completed forms and identification into patient documents.
  • Schedule appointments, answer phone calls, and respond to patient inquiries in a timely and professional manner.
  • Manage patient flow, communicate with patients and staff, and maintain a clean and safe environment.
  • Provide administrative support, including document preparation, scanning, and filing.
  • Maintain confidentiality, respect patient rights, and adhere to HIPAA guidelines.
  • Collaborate with healthcare staff, management, and external partners to ensure seamless patient care.

Requirements:

  • High school diploma or equivalent required; associate's degree preferred.
  • Minimum one year of customer service and/or medical office experience.
  • Excellent communication, organizational, and time management skills.
  • Ability to work effectively in a team environment.
  • Strong attention to detail and ability to maintain confidentiality.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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