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Customer Service Representative

2 months ago

Valhalla, New York, United States Health Alliance Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Health Alliance. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.

Key Responsibilities
  • Respond to patient inquiries and resolve issues related to their accounts in a prompt and courteous manner.
  • Communicate effectively with patients, families, and healthcare providers to ensure that their needs are met and their concerns are addressed.
  • Work closely with our billing and collections team to resolve issues related to patient accounts and ensure that our patients receive the best possible service.
  • Provide education and support to patients and their families on our financial assistance programs and other resources available to them.
  • Collaborate with our quality improvement team to identify areas for improvement and implement changes to our processes and procedures to ensure that our patients receive the best possible service.
Requirements
  • 3-5 years of experience in a customer service or patient account specialist role.
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Knowledge of healthcare billing and collections processes and procedures.