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Customer Service Representative

2 months ago

Valhalla, New York, United States WMCHealth Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at Good Samaritan Hospital. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, families, and healthcare providers.

Key Responsibilities
  • Resolve patient concerns and inquiries in a timely and professional manner.
  • Coordinate with other departments to expedite the resolution of patient issues.
  • Notify management of escalating issues and potential trends in customer complaints.
  • Ensure all customer inquiries/complaints related to patient accounts are resolved in a timely manner.
  • Arrange for Financial Assistance-Charity Care according to Federal and NYS regulations as necessary.
  • Operate multiple patient information systems to resolve complex accounts.
  • Manage estate checks and deceased patient account resolution.
  • Address inquiries from multiple sources, including attorneys, insurance companies, patients, and BSHSI Centers of Excellence.
  • Retrieve and interpret payment documents from insurance companies and other sources.
  • Ensure the appropriate revenue cycle flow is followed to optimize customer service and reduce patient liabilities.
  • Ensure patients are aware of all financial assistance programs and coordinate with vendors to provide maximum assistance.
  • Coordinate with the Billing Center of Excellence for situations requiring re-billing, additional reviews, or edits to a claim.
  • Offer patients monthly payment solutions when needed and facilitate the setup of Charity's self-pay vendor.
  • Follow all HIPAA rules and regulations.
Requirements
  • 3 to 5 years of experience in a hospital customer service, call center, billing, or follow-up role.
  • High school diploma or equivalent preferred or meets experience requirements listed.
  • N/A
About Us

Good Samaritan Hospital is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological, and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. We offer a comprehensive compensation and benefits package, including health insurance, dental, vision, retirement savings plan, flexible savings account, paid time off, holidays, tuition reimbursement, and more.