Member Experience Professional

2 weeks ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

We are seeking a highly skilled and motivated individual to fill the role of Senior Digital Branch Specialist at Local Government Federal Credit Union.

About the Position

In this dynamic role, you will be responsible for providing world-class service to our members, communicating complex financial information, and promoting cross-selling opportunities to enhance member value and loyalty.

Responsibilities:

  • Develop and maintain strong relationships with members through effective communication and personalized service.
  • Collaborate with internal teams to deliver seamless services and support.
  • Stay up-to-date on credit union products and services to provide informed advice and guidance.
  • Promote and sell credit union products and services to meet member needs.
  • Analyze data to identify trends and areas for improvement.

Qualifications

To succeed in this role, you should possess:

  • A minimum 1-3 years of member servicing experience, including lending and/or account opening experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with financial products and services.
  • A bachelor's degree in Business, Finance, or a related field (or equivalent experience).

Why Join Us?

At Local Government Federal Credit Union, we offer a dynamic and supportive work environment, competitive compensation, and ongoing training and development opportunities.



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