Senior Member Experience Advisor
6 days ago
Are you a results-driven professional with excellent communication skills and a passion for delivering world-class customer experiences? We're seeking a Senior Member Experience Representative to join our team at Local Government Federal Credit Union.
Job SummaryThe Senior Member Experience Representative serves as the primary point of contact for members, providing exceptional service and support to ensure their financial needs are met. This role requires strong interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities- Develop and maintain relationships with members by providing personalized service, addressing concerns, and identifying opportunities to enhance their financial well-being.
- Communicate clearly and concisely with members, ensuring they understand products and services offered by the Credit Union.
- Process member transactions efficiently, accurately, and in compliance with regulatory requirements.
- Collaborate with internal teams to resolve complex issues, escalate concerns, and implement process improvements.
- Maintain accurate records, update member information, and perform administrative tasks as required.
- Minimum 1-3 years of call center or customer-facing experience.
- Ability to work onsite at Credit Union administrative headquarters.
- Flexibility to work varying shifts, including weekends and holidays.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize tasks, and manage multiple priorities.
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary of $45,000 - $65,000 per year, depending on experience. If you're a motivated individual who thrives in a fast-paced setting, we encourage you to apply for this exciting opportunity.
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