Member Experience Team Lead
3 weeks ago
We are seeking a highly skilled Member Experience Team Lead to join our team at Local Government Federal Credit Union. In this role, you will be responsible for leading and ensuring the daily functions of member services, including quick and proper member communications through all delivery channels.
The ideal candidate will have a minimum of 4-6 years of customer service experience, inclusive of 1-3 years of call center or financial services experience, or a Bachelor's degree and 1-3 years of call center or financial services experience. Experience with banking procedures, including policies, laws and regulations, is also required.
The estimated salary for this position is $60,000 - $80,000 per year, based on location in Raleigh, NC.
About the Position:
- Lead the member service process within assigned area of the Experience Center, including member communications, and member relations.
- Serve as point of contact for escalated member issues and concerns as it relates to first-line member communication.
- Mentor Member Experience Representatives and assist with ongoing training, encouragement of the growth, and professional development for team members.
Requirements:
- Minimum 4-6 years of customer service experience, inclusive of 1-3 years of call center or financial services experience, or a Bachelor's degree and 1-3 years of call center or financial services experience.
- Experience with banking procedures, including policies, laws and regulations.
- Knowledge of financial products and the ability to master online banking and digital platforms.
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