Accounts Receivable Specialist

3 days ago

Avon Lake, Ohio, United States LHH Full time

Job Summary: We are seeking a highly skilled Accounts Receivable Specialist to join our team at LHH. As an Accounts Receivable Specialist, you will be responsible for researching and resolving open payments to customer accounts and performing analysis of payment histories.

Key Responsibilities:

  • Process and Post Cash Receipts: Daily processing of cash receipts and postings to customer accounts.
  • Identify and Resolve Payment Issues: Identifies issues associated with short payments and overpayments. Escalate issues and approvals to rectify issues as appropriate.
  • Collaborate with Customers and Internal Teams: Interfaces with the Customer, as well as the Credit and Collections function, Account Managers and Branch Managers to troubleshoot and resolve customer payment discrepancies.
  • Research and Resolve Unapplied Payments: Reviews a variety of reports, documents and on-line data to research payment issues.
  • Communicate with Customers: Receive inbound Cash Application related customer queries via phone or email and place outbound phone calls in regard to Cash Application issues or questions that are related to customer accounts.
  • Education and Skills: High School Diploma/GED required. Proficient in Microsoft Office Suite and/or Google Workspace preferred. Ability to utilize financial applications within ERP software (i.e. SAP, Oracle) a plus.
  • Personal Qualities: Exhibits customer focused behavior such as building positive relationships and strives to understand customers needs, both internal and external. Ability to deal with difficult situations in a diplomatic and professional manner.
  • Analytical and Problem-Solving Skills: Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
  • Communication and Interpersonal Skills: Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
  • Work Environment: Ability to work in a fast-paced environment and able to multitask.

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