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Customer Service Representative

2 months ago


Rancho Cordova, California, United States Niahealthcare Full time

**About Niahealthcare**

Niahealthcare is a leading healthcare organization dedicated to providing exceptional service to our members and providers. We are committed to delivering high-quality care and support to those who need it most.

**Job Summary**

We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our members and providers, answering their questions, and resolving their concerns in a timely and professional manner.

**Key Responsibilities**

  • Answer incoming calls and respond to emails and other correspondence from members and providers
  • Provide accurate and timely information about our services and programs
  • Resolve member and provider concerns and issues in a fair and professional manner
  • Collaborate with internal teams to resolve complex issues and improve service delivery
  • Stay up-to-date on company policies, procedures, and regulatory requirements

**Requirements**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of customer service experience in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills

**What We Offer**

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance

**How to Apply**

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.