Client Services Representative
1 day ago
We are seeking a highly skilled Client Services Representative to join our team at Service Champions. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:- Receive and respond to high-volume inbound calls in a timely and professional manner
- Make outbound calls to clients to resolve issues and provide support
- Use critical thinking skills to identify client needs and provide effective solutions
- Utilize strong communication skills to effectively summarize and relay information to clients
- Enter data accurately and efficiently
- Work independently to manage multiple priorities and meet deadlines
- Experience in a high-volume call center environment
- Exceptional phone and interpersonal skills
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong time management skills
- Proficient in Microsoft Suite
- Ability to sit at a desk for long periods of time
- 401k with company match
- Medical, Dental, Vision
- Life Insurance
- Paid Vacation
- Paid Holidays
- Use standard office equipment, including computer, phone, and copier/scanner
- Ability to work at a computer for long periods of time
- Project timelines and deadlines may require more than 40 hours per week
- Ability to stand, walk, kneel, stoop, crouch, and climb as well as lift, carry, and/or move up to 25lbs
Service Champions is a leading HVAC, Plumbing, Window, and Door company in Northern California. We pride ourselves on our high standards and commitment to honesty and courtesy. We are an equal-opportunity employer committed to diversity and inclusion in the workplace.
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