Client Services Representative

1 day ago


Rancho Cordova, California, United States Service Champions Full time
Job Title: Client Services Representative

We are seeking a highly skilled Client Services Representative to join our team at Service Champions. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Receive and respond to high-volume inbound calls in a timely and professional manner
  • Make outbound calls to clients to resolve issues and provide support
  • Use critical thinking skills to identify client needs and provide effective solutions
  • Utilize strong communication skills to effectively summarize and relay information to clients
  • Enter data accurately and efficiently
  • Work independently to manage multiple priorities and meet deadlines
Requirements:
  • Experience in a high-volume call center environment
  • Exceptional phone and interpersonal skills
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong time management skills
  • Proficient in Microsoft Suite
  • Ability to sit at a desk for long periods of time
Benefits:
  • 401k with company match
  • Medical, Dental, Vision
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
Work Conditions:
  • Use standard office equipment, including computer, phone, and copier/scanner
  • Ability to work at a computer for long periods of time
  • Project timelines and deadlines may require more than 40 hours per week
  • Ability to stand, walk, kneel, stoop, crouch, and climb as well as lift, carry, and/or move up to 25lbs
About Us:

Service Champions is a leading HVAC, Plumbing, Window, and Door company in Northern California. We pride ourselves on our high standards and commitment to honesty and courtesy. We are an equal-opportunity employer committed to diversity and inclusion in the workplace.



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