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Customer Service Representative

2 months ago

Rancho Cordova, California, United States ACERTUS Full time
Job Title: Customer Service Representative

ACERTUS is seeking a highly skilled Customer Service Representative to join our Repossession team. As a key member of our team, you will be responsible for maintaining vendor relationships, assigning follow-up tasks, and ensuring compliance with company policies and state and federal regulations.

Key Responsibilities:
  • Organize and work on Excel spreadsheets to track and manage repossession assignments.
  • Input data into internal and 3rd party systems to ensure accurate and timely updates.
  • Make and receive phone calls regarding repossession assignments, updates, and documents, and complete necessary follow-up and processing.
  • Ensure police notification calls are completed properly and within Service Level Agreements (SLA).
  • Filter and distinguish emails regarding repossessions and pull multiple reports to consolidate data for use.
  • Update clients and agents directly as needed, and manage the flow of updates, requests, paperwork, and communication from clients and vendors.
  • Manage on-lot process for stored units and perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent; associate's degree in business or related field a plus.
  • Proven experience in order entry or a similar administrative role, preferably within the automotive, repossession, or collections industry.
  • Prior customer service experience preferred.
  • Professional attitude and demeanor in all communications on the phone and written communication externally or internally.
  • Excellent communication and interpersonal skills.
  • Ability to understand and interpret state-specific laws on third-party liens for storage and repairs, and knowledge of repossession industry practices and regulations is advantageous.
  • Strong organizational, decision-making, and problem-solving skills.
  • Ability to multitask and prioritize work according to deadlines, client, and company expectations in a fast-paced environment.
  • PC Skills: Proficiency in using a computer along with order entry software and Microsoft Office Suite.
  • Comfortable with being on the phone in escalated situations.
  • Ability to work well independently as well as in a team.
Benefits:
  • Medical, Dental, and Vision Insurance benefits start on the 1st of the month following your start date.
  • Company Paid Time Off.
  • 7 Company Paid Holidays + 1 Floating Holiday.
  • 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.
  • Casual Dress Code.
About ACERTUS:

ACERTUS is an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle.