Customer Service Representative

3 days ago


Rancho Cordova, California, United States SAFE Credit Union Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at SAFE Credit Union. As a key member of our Contact Center, you will be responsible for handling a high volume of customer inquiries and resolving issues in a prompt and professional manner.

Key Responsibilities
  • Provide exceptional customer service to members via phone, email, and chat
  • Resolve customer complaints and concerns in a fair and timely manner
  • Process member transactions, including loan applications and credit card requests
  • Work closely with other departments to ensure seamless member experience
  • Meet or exceed sales and service performance targets
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) matching program


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