Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at SAFE Credit Union. As a key member of our Contact Center, you will be responsible for handling a high volume of customer inquiries and resolving issues in a prompt and professional manner.
Key Responsibilities- Provide exceptional customer service to members via phone, email, and chat
- Resolve customer complaints and concerns in a fair and timely manner
- Process member transactions, including loan applications and credit card requests
- Work closely with other departments to ensure seamless member experience
- Meet or exceed sales and service performance targets
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Competitive hourly rate
- Opportunities for career advancement and professional growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
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Customer Service Representative
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