Operational Excellence Manager

2 weeks ago


Seattle, Washington, United States McGee Air Services Inc Full time

McGee Air Services Inc is seeking a skilled Operational Excellence Manager to be a vital part of our Seattle-Tacoma (SeaTac) Operational Leadership Team.

Compensation: The salary range for this position is $78,258 - $117,387, with a target hiring salary between $86,000 - $95,000.

Role Overview: The Operational Excellence Manager will provide essential operational support to a dedicated team of Duty Managers and Operational Supervisors. This position is crucial in steering operational leadership regarding daily tasks and planning, which encompasses staffing, overtime management, and functional support across all operational teams. Daily execution of strategic plans and initiatives is required to maintain a safe work environment and achieve outstanding performance metrics.

Benefits:

  • Comprehensive Insurance Package
  • 401K with Employer Match
  • Paid Time Off (Combined Sick & Vacation Time)
  • Travel Privileges
  • Tuition Reimbursement Program
  • Advancement Opportunities
  • Quarterly Bonuses
  • Recognition Programs, incentives, and career growth opportunities

Key Responsibilities:

  • Promote and uphold a culture where the safety of team members and customers is the top priority.
  • Lead and develop a team of duty managers and operational supervisors through coaching, mentoring, and support for individual growth.
  • Monitor, evaluate, and report on operational performance, driving continuous improvement initiatives.
  • Identify potential risks to performance, safety compliance, and staffing, implementing effective mitigation strategies.
  • Establish and maintain collaborative relationships with the Port, TSA, FAA, and other airline partners.
  • Analyze daily operational performance metrics and assist in formulating and executing mitigation plans.
  • Recognize and celebrate both individual and team achievements.
  • Foster an inclusive, engaging, and high-performance culture that reflects McGee's core values: Safety, Service, Integrity, Mutual Respect, Accountability, and Pride.
  • Perform additional duties as necessary for the success of the organization.

Qualifications:

  • Bachelor's degree preferred.
  • A minimum of three (3) years of hands-on leadership experience, particularly in managing large teams in a fast-paced, service-oriented environment.
  • Three (3) years of airline experience with demonstrated expertise in station operations, including areas such as passenger service, cargo handling, fleet service, or ground operations.
  • Exceptional communication and interpersonal skills.
  • Strong professional work ethic with the ability to engage with diverse workgroups and address issues directly and candidly.
  • Proficient in managing multiple tasks in a dynamic environment.
  • Ability to handle and maintain confidential information.
  • Must be able to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance, including background checks and drug screening.
  • Willingness to work varied shifts, including weekends and holidays.

Requirements:

  • High school diploma or equivalent required.
  • Must be at least 18 years of age.
  • Authorized to work in the U.S.

Cultural Fit: McGee Air Services embodies an entrepreneurial spirit focused on delivering exceptional service. We value flexibility, adaptability, resourcefulness, collaboration, and inclusivity.

Equal Opportunity Employer: McGee Air Services does not tolerate discrimination or harassment based on any protected status. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential functions.

McGee Air Services - An Alaska Airlines Company


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