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Bilingual Client Onboarding Consultant

2 months ago

San Antonio, Texas, United States Wyndham Destinations Full time
Join Our Mission to Create Unforgettable Vacations
At Wyndham Destinations, we are dedicated to transforming the vacation experience for our clients. Our diverse portfolio includes various vacation ownership brands, and our team of over 19,000 associates is committed to providing exceptional service at numerous resort locations worldwide. Every day presents an opportunity to innovate and enhance the vacation experience for travelers around the globe.

The Owner Onboarding Specialist plays a pivotal role in facilitating the onboarding journey for new owners. This position is responsible for delivering comprehensive presentations on sales documentation for both new and existing ownership purchases, while also offering customer support through personalized education and services related to our club products.

Key Responsibilities:
  • Thoroughly review and finalize legal and sales-related documents with owners, adhering to established protocols (50% of time)
  • Conduct Owner Education sessions, either individually or in groups, covering all aspects of club products to help owners maximize their vacation ownership (25% of time)
  • Identify and relay patterns, trends, and training needs to the Owner Onboarding Manager (10% of time)
  • Provide training to the sales team on product knowledge, sales documentation, and compliance as necessary (5% of time)
  • Coordinate logistics and reporting for educational events, collaborating with marketing, sales, and resort teams to enhance attendance (5% of time)
  • Perform additional duties as assigned by the Owner Onboarding Manager (5% of time)
Travel Requirements:
  • Minimal travel (less than 5%) for corporate meetings
Minimum Qualifications:
  • Proficient in reading, writing, and communicating in both Spanish and English
  • Bachelor's degree or equivalent combination of education and relevant experience
  • Knowledge of Wyndham products, completion of Workday courses, and sales training related to owner onboarding
  • Strong organizational and prioritization skills
  • Ability to influence and communicate effectively
  • Excellent verbal and written communication skills
  • Capability to manage multiple assignments efficiently
  • Strong conflict resolution skills
  • Preferred: Expertise in contract standards and Wyndham product knowledge
  • Preferred: 1+ years of sales experience with Wyndham
  • Preferred: 1 year of customer service experience
We value experience and education equally.

Benefits of Joining Our Team:
We offer a comprehensive range of health and welfare benefits for associates working 30 or more hours per week, including:
  • Medical, Dental, and Vision coverage
  • Flexible spending accounts
  • Life and accident insurance
  • Disability coverage
  • Paid time off, parental leave, and holidays (specifics available upon inquiry)
  • Wish day for volunteering at an organization of your choice
  • 401k plan with employer matching (subject to eligibility)
  • Legal and identity theft protection plans
  • Voluntary income protection options
  • Wellness programs (availability may vary)
  • Employee Assistance Program
Where Your Career Journey Begins
At Wyndham Destinations, we pride ourselves on fostering an inclusive environment where excellence is celebrated, and teamwork is paramount. We are constantly looking for ways to enhance our business and the experiences we provide to our customers. Join our global team and embark on a career where your contributions matter.