Bilingual Client Support Specialist

2 weeks ago


San Antonio, Texas, United States Ivan Cosme - State Farm Agency Full time
Position Overview

Ivan Cosme - State Farm Agency is seeking a dedicated and professional individual to fill the role of a Bilingual (Spanish/English) Customer Service Representative. This position is ideal for those who excel in customer relations and possess a deep understanding of client needs.

We are looking for a dynamic professional who is passionate about enhancing our business through meaningful interactions and exceptional customer service. If you are a proactive self-starter who thrives in a vibrant work environment, this role offers a promising career path with substantial income and advancement opportunities.

Key Responsibilities
  • Build and maintain strong customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing.
  • Utilize a customer-centric, needs-based approach to inform clients about their insurance choices.
  • Uphold a strong work ethic, demonstrating commitment to success daily.
What We Offer
  • Competitive salary with bonus potential
  • Paid time off, including vacation and personal/sick days
  • Valuable industry experience
  • Opportunities for professional growth and advancement
Qualifications
  • Bilingual proficiency in Spanish and English
  • Strong interpersonal skills
  • Excellent communication abilities, both written and verbal
  • Customer-oriented mindset
  • Organizational capabilities
  • Self-motivated and detail-oriented
  • Proactive problem-solving skills
  • Commitment to outstanding customer service
  • Ability to learn and utilize computer systems
  • Pride in delivering accurate and timely work
  • Team player with multitasking abilities
  • Capable of providing comprehensive activity reports
  • Must be able to obtain Property & Casualty license
  • Must be able to obtain Life and Health license
  • The selected candidate will be expected to stay updated on product changes, licensing requirements, and ongoing education.

If you envision yourself thriving in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the selection process.

This position is affiliated with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any relevant licensing and training requirements. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.



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