Front Desk Supervisor

2 weeks ago


Seattle, Washington, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Westin Seattle. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.
Preferred Qualifications
  • Supervisory experience.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including competitive pay, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Marriott International is an equal opportunity employer and is committed to non-discrimination on any protected basis.



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