Summer Hospitality Internship Program

1 day ago

Sandusky, Ohio, United States Great Wolf Lodge Full time
{"title": "Summer Hospitality Internship Program", "description": "Program Overview

The Summer Hospitality Internship Program at Great Wolf Lodge is a 10-week experiential learning opportunity for college students to gain real-life experience in the hospitality and entertainment industry.

Through a structured approach to learning, interns will gain hands-on experience in key frontline positions, including Guest Services, Housekeeping, Retail & Attractions, and Food & Beverage.

The program includes a job shadow week to provide exposure to different disciplines and a meaningful project to execute and present to the lodge leadership team.

Upon successful completion of the program, interns will be considered for future internships, full-time positions, and/or Great Wolf's Management Development Program (MDP).

Responsibilities
  • Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, and Entertainment Ambassador.
  • Completes assigned project and presents to lodge leadership team.
  • Participates in a professional development series to develop both soft and technical skills.
  • Maintains a work area that adheres to the highest standards of cleanliness, presentation, and service.
  • Enhances the guest experience through providing exceptional customer service.
  • Adheres to daily operating and safety procedures.
  • Regular, dependable attendance and punctuality.
Requirements
  • High School diploma or equivalent.
  • Current enrollment in an Associate's degree or Bachelor's degree program.
  • Available to complete at minimum a 10-week program (May to August).
  • A cumulative 3.0 GPA minimum.
  • Experience utilizing basic math skills with ability to add, subtract, multiply, and divide.
  • Excellent written and verbal communication skills.
  • Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
  • Ability to work a flexible schedule based on department and store/company needs.
  • Schedules will include working evenings, weekends, and holidays.
  • Must have unrestricted work authorization in the US.
  • No housing or relocation will be provided.
Preferred Qualifications
  • Possession of a passion for service.
  • Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business.
  • Pursuing a Bachelor's degree in hospitality, business, or a related field.
About Great Wolf Lodge

Great Wolf Lodge is a fun, safe, and family-oriented environment where Pack Members have opportunities to improve every day and grow along with us.

We are an equal opportunity employer and welcome applications from all qualified candidates.

", "lang_code": "en-US"}

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