Guest Services Representative

2 weeks ago

New Orleans, Louisiana, United States International House Hotel Full time
Now Hiring: Guest Services Representative at International House Hotel

The Guest Services Representative is essential in providing guests with a seamless check-in and check-out experience at our establishment. This role is focused on delivering a professional, warm, and efficient service to ensure guest satisfaction.

Key Responsibilities:
  • Proactively address and fulfill guest needs promptly, maintaining positive relations.
  • Efficiently manage the check-in and check-out processes with a welcoming demeanor.
  • Assist with pre-registration and manage reservations as required.
  • Ensure accurate posting of all charges to guest accounts.
  • Handle cash, checks, and credit card transactions with precision.
  • Effectively manage reservations, room assignments, and special requests.
  • Provide comprehensive information about hotel services and assist with reservations.
  • Professionally operate the PBX system and connect calls efficiently.
  • Act as a concierge, offering insights into local events and hotel amenities.
  • Coordinate with housekeeping and maintenance teams to meet guest requirements.
  • Foster a positive work atmosphere and uphold the hotel's standards.
  • Address guest concerns promptly and escalate issues when necessary.
  • Adhere to safety and security protocols diligently.
  • Perform additional duties and tasks as assigned.
Knowledge, Skills, and Competencies:
  • Exhibit a strong work ethic and self-motivation.
  • Possess exceptional customer service abilities.
  • Comply with attendance and scheduling policies.
  • Effectively manage interruptions and focus on task completion.
  • Accurately process transactions and proficiently operate computer systems.
  • Build and maintain positive relationships with both colleagues and guests.
Physical Requirements:
  • Ability to stand, sit, and walk for extended periods.
  • Capability to lift and move heavy items safely.
  • Communicate effectively with guests and team members.
  • Demonstrate the physical abilities necessary for the role.
  • Administer first aid and manage emergencies when required.
Minimum Qualifications:
  • High school diploma or equivalent; hospitality experience preferred.
  • A minimum of 6 months in a customer service role.
  • Previous experience in hospitality is highly regarded.
  • Proficiency in Microsoft Office Suite or similar applications.
  • Strong communication skills; knowledge of additional languages is advantageous.

This job description outlines the primary responsibilities of a Guest Services Representative at International House Hotel. While this list is not exhaustive, it captures the essence of the role and expectations. At International House Hotel, we prioritize diversity and inclusivity, ensuring all employees feel valued and respected regardless of background or identity.

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