Guest Services Representative

2 weeks ago


New Orleans, Louisiana, United States Wyndham Destinations Group Full time

Location: Central Location, New Orleans, Louisiana, United States

Department: Guest Services

Employment Type: Full Time

Company: Wyndham Destinations

Join our team and bring joy to guests from around the globe by delivering exceptional service.

As a Guest Services Representative, you will:

  • Guide guests through the check-in process, issue room keys, and provide insights about the resort and local attractions.
  • Handle cash and credit transactions in accordance with established protocols.
  • Balance cash receipts and perform necessary financial checks.
  • Complete all check-out procedures ensuring accurate charges and credits in guest accounts.
  • Manage reservations for individuals and groups, confirming details as needed.
  • Respond promptly to guest inquiries and resolve concerns efficiently.
  • Foster teamwork and quality service through effective communication with other departments.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Discounted Hotel & Resort Stays
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • 401K Retirement Savings with Company Match

Qualifications:

  • Professional appearance and a positive attitude.
  • Strong communication skills with proficiency in English.
  • Ability to independently solve problems with minimal supervision.
  • Basic math skills and knowledge of cash handling procedures.
  • Capacity to multitask in a fast-paced environment.
  • Attention to detail and excellent organizational skills.
  • Basic computer and office skills; knowledge of hotel front office systems is a plus.
  • High school diploma or equivalent required.
  • Preferred: One year of experience in guest services or customer service in a hospitality or retail setting.

About Us:

At Wyndham Destinations, our mission is to create unforgettable vacation experiences. With a commitment to hospitality and a focus on community, we value diversity and inclusivity in our workforce. We are an equal opportunity employer, welcoming applicants from all backgrounds.

Join us in our mission to put the world on vacation.



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