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Guest Services Representative
2 months ago
The Guest Services Representative is essential in providing guests with a seamless check-in and check-out experience at our establishment. This role is focused on delivering a professional, welcoming, and efficient service to ensure guest satisfaction.
Core Responsibilities:- Proactively anticipate and fulfill guest needs, maintaining positive relations.
- Efficiently manage the check-in and check-out processes with a courteous demeanor.
- Assist with pre-registration and manage reservations as required.
- Ensure all charges are posted accurately.
- Handle cash, checks, and credit card transactions with precision.
- Effectively manage reservations, room assignments, and special requests.
- Provide comprehensive information about hotel services and assist with reservations.
- Professionally operate the PBX system and connect calls without delay.
- Act as a concierge, sharing insights about local attractions and hotel amenities.
- Collaborate with housekeeping and engineering teams to meet guest needs.
- Maintain a positive workplace atmosphere and uphold hotel standards.
- Address guest concerns promptly and escalate issues when necessary.
- Adhere to safety and security protocols diligently.
- Perform additional duties as assigned.
- Exhibit a strong work ethic and self-motivation.
- Possess exceptional customer service abilities.
- Follow attendance and scheduling guidelines consistently.
- Manage interruptions effectively while focusing on task completion.
- Accurately process transactions and operate computer systems proficiently.
- Build and sustain positive relationships with both colleagues and guests.
- Ability to stand, sit, and walk for extended periods.
- Capable of lifting and moving heavy items safely.
- Communicate effectively with guests and team members.
- Demonstrate the physical capabilities required for the position.
- Administer first aid and manage emergencies as necessary.
- High school diploma or equivalent; hospitality experience preferred.
- Minimum of 6 months in a customer service role.
- Previous experience in hospitality is highly regarded.
- Proficiency in Microsoft Office Suite or similar applications.
- Strong communication skills; knowledge of additional languages is advantageous.
This job description outlines the primary responsibilities of a Guest Services Representative at International House Hotel. While this list is not exhaustive, it encapsulates the essence of the role and its expectations. At International House Hotel, we prioritize diversity and inclusivity, ensuring all employees feel valued and respected regardless of background or identity.
