Customer Service Representative

3 weeks ago


Hicksville, New York, United States WASH Laundry Full time

We are seeking a talented Customer Service Representative to join our team at WASH Laundry. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients across the USA and Canada. Our company values innovation, speed, and high performance, and we are looking for someone who shares these values and is passionate about providing top-notch customer care.

Responsibilities:
  • Provide best-in-class customer service and support to our clients
  • Achieve and maintain quality assurance standards in all customer interactions
  • Utilize strong active listening skills to properly interpret and resolve customer requests
  • Take ownership of customer interactions and strive for first-call resolution outcomes
  • Calculate and explain customer disbursements and process sales-related work orders
  • Generate revenue reports and prepare correspondences for internal and external customers
  • Interpret and explain contract terms and diffuse difficult customer interactions
  • Liaise with key departments to coordinate sales-related activities and participate in special projects as requested
Requirements:
  • Ability to work one weekend day (Saturday or Sunday) per week
  • Bachelor's degree from an accredited college or university, or equivalent applicable experience
  • Minimum of 1-2 years of customer service experience
  • Excellent English verbal and written communication skills
  • Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus


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