Customer Service Representative

3 weeks ago


Hicksville, New York, United States Crown Equipment Full time
Job Summary:

Crown Equipment Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers and internal stakeholders.

Key Responsibilities:
  • Process incoming calls from customers and service technicians
  • Dispatch technicians to resolve customer issues
  • Enter technician payroll hours and process parts and service billing
  • Create daily work orders and maintain records and files
  • Assist other departments as needed

Requirements:
  • High school diploma or equivalent
  • Excellent phone skills and good communication, organizational, math, and computer skills
  • Experience with Microsoft Office and leadership skills
  • Ability to multitask and work in a fast-paced environment

What We Offer:
  • Competitive wages and benefits package
  • Health, dental, vision, and prescription drug plan with company contribution
  • Health savings accounts and flexible spending accounts
  • 401K retirement savings plan with 100% company match
  • Company-paid life and disability benefits
  • Paid parental leave and 9 paid holidays
  • Paid vacation and birthday pay for non-exempt employees
  • Tuition reimbursement up to $5,250 per calendar year

About Crown Equipment:

Crown Equipment Corporation is one of the world's largest lift truck manufacturers, offering local support on a global scale with over 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries.

Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products, and support services to meet their needs anytime, anywhere.



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