Customer Service Representative
3 weeks ago
Crown Equipment Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers and internal stakeholders.
Key Responsibilities:
- Process incoming calls from customers and service technicians
- Dispatch technicians to resolve customer issues
- Enter technician payroll hours and process parts and service billing
- Create daily work orders and maintain records and files
- Assist other departments as needed
Requirements:
- High school diploma or equivalent
- Excellent phone skills and good communication, organizational, math, and computer skills
- Experience with Microsoft Office and leadership skills
- Ability to multitask and work in a fast-paced environment
What We Offer:
- Competitive wages and benefits package
- Health, dental, vision, and prescription drug plan with company contribution
- Health savings accounts and flexible spending accounts
- 401K retirement savings plan with 100% company match
- Company-paid life and disability benefits
- Paid parental leave and 9 paid holidays
- Paid vacation and birthday pay for non-exempt employees
- Tuition reimbursement up to $5,250 per calendar year
About Crown Equipment:
Crown Equipment Corporation is one of the world's largest lift truck manufacturers, offering local support on a global scale with over 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries.
Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products, and support services to meet their needs anytime, anywhere.
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