Senior IT Support Specialist

2 weeks ago


Emeryville, California, United States Computer Courage Full time
Job Overview

Computer Courage is seeking a highly skilled Senior IT Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our business clients.

Key Responsibilities
  • Deliver high-quality IT services and support to our clients
  • Lead and train junior technicians to ensure seamless support delivery
  • Manage and track tickets in our MSP ticketing system
  • Monitor and document client IT hardware, software, and services
  • Resolve escalated tickets and collaborate with the Services Manager
  • Participate in IT project planning and execution with the Project Manager
  • Act as a primary point of contact for multiple dedicated accounts
Requirements and Qualifications
  • Excellent customer service, communication, and organizational skills
  • Strong technical knowledge of Microsoft Windows and Apple OS X
  • Demonstrated expertise in Windows Server and OS X Server
  • Knowledge of computer networking and cloud technology administration
  • Experience with ticketing systems and queues
  • Ability to consult, plan, and execute IT strategy with clients
  • 5+ years of experience in the IT industry, with MSP experience preferred
  • Good documentation skills and attention to detail
  • Access to a car, valid US driver's license, and car insurance
Compensation and Benefits
  • $45 per hour or higher, dependent on experience
  • Company health insurance plans
  • Retirement plan with employer contribution
  • Paid time off and sick leave
  • Personalized workspaces
  • Friendly, innovative team members and work environment
  • Opportunities for education and certification
  • Snacks and drinks always available

Learn more about working at Computer Courage on our Careers Center



  • Emeryville, California, United States LHH Full time

    Job Title: Senior HR Systems Support SpecialistLHH is seeking a highly skilled Senior HR Systems Support Specialist to join our team in Emeryville, CA. As a key member of our HR team, you will play a critical role in managing the security, configuration, and upkeep of our HR systems.Key Responsibilities:Collaborate with the HRIS Manager to gain in-depth...


  • Emeryville, California, United States Metagenomi Full time

    About MetagenomiMetagenomi is a pioneering gene editing company dedicated to developing innovative therapeutics that have the potential to cure devastating diseases. Our cutting-edge technology leverages a proprietary toolbox of next-generation gene editing systems to accurately edit DNA where current technologies cannot.Job Title: HR Operations Senior...


  • Emeryville, California, United States Kyverna Therapeutics Full time

    Job Title: Document Management Senior SpecialistAt Kyverna Therapeutics, we are seeking a highly skilled Document Management Senior Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the integrity, security, and compliance of documentation within our drug development environment.Responsibilities:Oversee...


  • Emeryville, California, United States Wyndy LLC Full time

    Wyndy LLC is seeking a Transportation Support Specialist to assist with the safe transportation of students to and from school. The ideal candidate will have excellent communication skills and the ability to follow directions. Responsibilities include ensuring the safe embarkation and disembarkation of students from vehicles, managing the loading and...


  • Emeryville, California, United States Sutter Health Full time

    Job SummarySutter Health is seeking a highly skilled and experienced Administrative Assistant III to provide exceptional support to our senior leaders. As a key member of our team, you will be responsible for a broad range of high-level secretarial and administrative tasks, working independently on complex assignments that require sound judgment and advanced...


  • Emeryville, California, United States TBWA\Chiat\Day Full time

    Job Title: HR Operations Senior SpecialistMetagenomi is a gene editing company committed to developing potentially curative therapeutics by leveraging a proprietary toolbox of next-generation gene editing systems to accurately edit DNA where current technologies cannot.We adapt and forge these naturally evolved systems into powerful gene editing systems that...


  • Emeryville, California, United States Tata Consultancy Services Full time

    Desktop Support SpecialistWe are seeking a highly skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT department, you will be responsible for providing top-notch desktop and customer support to our internal customers.Key Responsibilities:Provide first response for incoming calls and tickets, resolving...


  • Emeryville, California, United States Wyndy LLC Full time

    Wyndy LLC is seeking a Transportation Support Specialist to assist with the safe transportation of students to and from school. The ideal candidate will have excellent communication skills and the ability to follow directions. Key responsibilities include ensuring the safe embarkation and disembarkation of students from vehicles, managing the loading and...


  • Emeryville, California, United States Amergis Full time

    Job SummaryAmergis is seeking a highly skilled Behavioral Support Specialist to join our team. As a key member of our organization, you will be responsible for providing clinical oversight and quality assurance for behavioral services provided to educational service clients.Key ResponsibilitiesDevelop and maintain strong collaborative relationships with...


  • Emeryville, California, United States Maxim Healthcare Services Full time

    About the RoleWe are seeking a skilled and compassionate Behavioral Support Specialist to join our team at Maxim Healthcare Services.Key ResponsibilitiesProvide direct support to individuals with developmental disabilities, promoting their independence and well-being.Assist with daily living activities, including bathing, dressing, and meal preparation,...


  • Emeryville, California, United States Amergis Full time

    Job SummaryAmergis is seeking a highly skilled Behavioral Support Specialist to join our team. As a Behavioral Support Specialist, you will be responsible for assisting with clinical oversight and quality of behavioral services provided to educational service clients.Key ResponsibilitiesDevelops strong collaborative relationships and provides training to...


  • Emeryville, California, United States Grocery Outlet Full time

    Purchasing Support Specialist - Grocery OutletJob Category: ProcurementRequisition Number: BUYER001951Job OverviewAbout Grocery Outlet:Our Mission: Enhancing lives positivelyOur Vision: Becoming the preferred choice for value-conscious shoppers in the U.S.Our Core Values: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & ServiceRole...


  • Emeryville, California, United States Amergis Full time

    Job SummaryAmergis is seeking a highly skilled Behavioral Support Specialist to join our team. As a key member of our clinical team, you will be responsible for providing clinical oversight and quality assurance for behavioral services provided to educational service clients.Key ResponsibilitiesDevelop and implement effective behavioral support services in...


  • Emeryville, California, United States Grifols Shared Services North America, Inc Full time

    Environmental Sustainability SpecialistGrifols Shared Services North America, Inc is seeking an Environmental Sustainability Specialist to join our team. As a key member of our Environmental team, you will play a critical role in developing and implementing our Environmental program, ensuring regulatory compliance, and promoting a strong culture of...


  • Emeryville, California, United States GRIFOLS, S.A. Full time

    Job SummaryGrifols, S.A. is seeking a highly skilled and experienced Environmental Sustainability Specialist to join our team. As a key member of our Environmental, Health, and Safety (EHS) department, you will play a critical role in developing and implementing our comprehensive Environmental program.Key ResponsibilitiesEnvironmental Compliance: Develop and...


  • Emeryville, California, United States SCS Global Services Full time

    Job OverviewThe Technical Specialist, GHG Emissions Inventory Verification is a critical role at SCS Global Services, responsible for verifying carbon footprint claims for corporate and entity-level reporting under voluntary and compliance schemes. This position requires a strong understanding of greenhouse gas accounting principles, as well as excellent...


  • Emeryville, California, United States Precision Point Staffing ™ Full time

    Job Title: Senior Research Associate, Flow CytometryThis is a challenging 8-month contract opportunity for a highly skilled Senior Research Associate to join our team in Emeryville. The successful candidate will work on-site daily and be expected to work 40 hours a week.Key Responsibilities:Validate new product designs on various flow cytometry platforms and...


  • Emeryville, California, United States Emery Unified Full time

    Emery Unified is a diverse Pre-K - 12 Public School District committed to promoting respect and engagement with people from different cultures, backgrounds, and beliefs. Our district is dedicated to providing a challenging education supported by effective technology, preparing all students for college and career. We support the whole child in partnership...


  • Emeryville, California, United States Vantage Point Consulting Full time

    Job Title: Site Support EngineerWe are seeking a highly skilled and experienced End User Computing (EUC) Engineer to join our dynamic team at Vantage Point Consulting.Job SummaryThe EUC Engineer will be responsible for planning, designing, implementing, and supporting end user computing infrastructure to ensure a secure, reliable, and productive computing...


  • Emeryville, California, United States Pathway to Choices, Inc. Full time

    Job Title: Supported Living AttendantDepartment: Supported Living ServicesReports to: Supported Living Service CoordinatorPrepared by: Human ResourcesJob Summary:We are seeking a compassionate and dedicated individual to join our team as a Supported Living Attendant. In this role, you will provide direct support to individuals with developmental disabilities...