Senior IT Support Specialist
2 weeks ago
Computer Courage is seeking a highly skilled Senior IT Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our business clients.
Key Responsibilities- Deliver high-quality IT services and support to our clients
- Lead and train junior technicians to ensure seamless support delivery
- Manage and track tickets in our MSP ticketing system
- Monitor and document client IT hardware, software, and services
- Resolve escalated tickets and collaborate with the Services Manager
- Participate in IT project planning and execution with the Project Manager
- Act as a primary point of contact for multiple dedicated accounts
- Excellent customer service, communication, and organizational skills
- Strong technical knowledge of Microsoft Windows and Apple OS X
- Demonstrated expertise in Windows Server and OS X Server
- Knowledge of computer networking and cloud technology administration
- Experience with ticketing systems and queues
- Ability to consult, plan, and execute IT strategy with clients
- 5+ years of experience in the IT industry, with MSP experience preferred
- Good documentation skills and attention to detail
- Access to a car, valid US driver's license, and car insurance
- $45 per hour or higher, dependent on experience
- Company health insurance plans
- Retirement plan with employer contribution
- Paid time off and sick leave
- Personalized workspaces
- Friendly, innovative team members and work environment
- Opportunities for education and certification
- Snacks and drinks always available
Learn more about working at Computer Courage on our Careers Center
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