Customer Service Parts Specialist
4 weeks ago
**Job Title:** Customer Service Parts Professional
**Job Summary:** Factory Motor Parts is seeking an experienced and customer-focused Auto Parts Professional to join our team. As a key member of our sales team, you will be responsible for answering phone calls, identifying customer needs, selling automotive parts, and building strong relationships with our customers.
**Key Responsibilities:**
- Look up auto parts in our FMP parts catalog system
- Process customer orders with high accuracy
- Troubleshoot and make recommendations to meet customer needs
- Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
- Perform other duties as assigned
**Requirements:**
- 3 years of experience with automotive parts
- 1-2 years of previous sales and customer service experience
- Ability to look up parts in parts cataloging systems
- Excellent verbal and written communication skills
- Strong background in mechanics and ASE certification is a plus
**What We Offer:**
As an industry leader, FMP offers a well-balanced compensation and benefits program, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, and more. Salary is based on experience and job performance.
**Equal Opportunity Employer:** Factory Motor Parts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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