Customer Service Representative

2 weeks ago


Tucson, Arizona, United States CarMax Full time
About the Role

CarMax is seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, guiding customers through the car-buying process, and ensuring a seamless and transparent experience.

Key Responsibilities
  • Provide exceptional customer service by listening to customers' needs and preferences
  • Guide customers through the car-buying process, from initial consultation to final sale
  • Conduct vehicle condition assessments and communicate information to customers
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies
Requirements
  • Demonstrate exceptional communication and interpersonal skills
  • Display confidence in self, the product, and CarMax
  • Ability to build and maintain strong relationships with customers and colleagues
  • Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun
  • Balance the needs of the customer and the business when making decisions
About CarMax

CarMax is an innovative and customer-focused company that has disrupted the auto industry by delivering a high-integrity and transparent experience. We are committed to providing exceptional customer service and creating a positive work environment for our associates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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