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Head of Branch Management

2 months ago


Honolulu, Hawaii, United States Glomo Full time

Join Glomo as a Dynamic Branch Operations Director

This pivotal role encompasses overseeing all dimensions of our branch, including operational management, sales strategies, customer relations, and facility oversight.

As the leader of the branch, you will significantly influence our operational framework. Your contributions to the team and clientele are vital, and your key responsibilities will include:

  • Ensuring optimal operational performance to provide outstanding service to our esteemed clients
  • Monitoring customer trends, market dynamics, and competitor actions while relaying insights to company leadership
  • Delivering superior customer experiences and empowering our team with essential resources for success
  • Cultivating a culture of excellence across all operations
  • Communicating branch performance metrics and corporate goals to enhance employee engagement
  • Serving as a leader, mentor, and coach to attract and retain exceptional talent
  • Regularly assessing employee competencies and identifying training opportunities for skill enhancement
  • Implementing processes to proactively address service delivery challenges
  • Ensuring a safe and secure workplace for all staff
  • Driving the achievement of branch sales and profitability objectives
  • Leading by example and embodying our core values of Pride, Respect, and Trust

Key Competencies
1. Leadership Skills
2. Operational Analysis Expertise
3. Sales Proficiency
4. Strategic Insight
5. Business Acumen
6. Problem Solving and Analytical Skills
7. Results Orientation
8. Financial Management Skills
9. Emotional Intelligence

Essential Qualifications

  • A high school diploma is mandatory; an Associate's or Bachelor's Degree is preferred
  • Proven management experience in the moving and storage or transportation sector is essential
  • A demonstrated customer-focused and sales-driven approach to foster corporate and commercial growth
  • A solid grasp of operational strategies, financial documentation, and budgeting practices
  • Outstanding verbal and written communication abilities
  • Proficiency in PC applications, particularly the MS Office suite