Support Manager
4 days ago
At Ombud, we strive to simplify complexity and drive innovation. As a fast-growing SaaS company, we provide cutting-edge solutions that streamline collaboration and enhance workflows for our diverse client base. Our mission is to bring clarity to chaos, delivering unparalleled context for decision-making that empowers organizations to reach their full potential.
Our Approach
We are driven by a passion for exceeding customer expectations and a commitment to industry-leading innovation. As part of the Ombud team, you'll join a vibrant community of thinkers and doers, united in our ambition to push boundaries and redefine what's possible.
Our Culture
We value the unique perspectives and rich experiences our diverse team brings and foster an inclusive culture that encourages growth, promotes accountability, and champions integrity. At Ombud, you'll not just be part of the team; you'll play a pivotal role in shaping our journey, making an impact that resonates across industries.
Job Overview
As the Support Manager, you will play a critical role in managing and growing our team of Data Entry Specialists. You will ensure that data operations are optimized for efficiency, accuracy, and client satisfaction. You will work closely with the Customer Success team, playing a significant role in the development and achievement of customer support goals and the overall success of Ombud.
Responsibilities
- Manage and supervise the daily operations and workflow of the Data Entry Specialist team, ensuring seamless coordination and adherence to deadlines.
- Develop, implement, and execute project plans that enhance productivity, guarantee timely completion of tasks, and meet established targets.
- Collaborate with the Customer Success team and other internal stakeholders to understand project requirements and ensure that they are met by the Data Entry Specialist team.
- Drive initiatives aimed at improving data operations processes, including automation and process optimization.
- Deliver on key performance metrics, such as data accuracy, productivity, and customer satisfaction.
- Identify opportunities for team growth and development, providing necessary training and coaching.
- Foster a culture that aligns with Ombud's core values: Hunger, Integrity, Growth Mindset, and Accountability.
Qualifications
- Proven track record in project management, preferably in a SaaS or technology company.
- Project Management Professional (PMP) Certification is a strongly desired.
- Demonstrated experience in managing data operations teams, with a focus on data entry and processing.
- Strong organizational skills and ability to manage multiple projects and tasks concurrently.
- Excellent communication skills, both written and verbal.
- High degree of attention to detail and a commitment to accuracy.
- Strong problem-solving abilities and a keen eye for identifying opportunities for process improvement.
- Ability to work collaboratively with different teams, fostering a positive and productive work environment.
- Proficient in MS Office Suite, project management software, and other relevant data management tools.
- Proven ability to align team's work with company goals and customer requirements.
- Desire to be onsite with 4 days in office per week, minimum.
What Ombud Offers You
- A culture that fosters career development and values working together as a team.
- Full Benefits, including: Healthcare, Dental, Vision, 401(k), Paid Leave, Sabbatical.
- Compensation: $75,000-$100,000 Base Salary (If this does not fit in your range we would still be interested in speaking with you as we have a number of open opportunities as we continue to grow).
Location
Denver, Colorado
Ombud is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Sales Support Specialist
1 month ago
Denver, Colorado, United States 3 Day Blinds (Sales Support) Full timeJob Title: Local Market ManagerAt 3 Day Blinds (Sales Support), we're seeking a highly skilled Local Market Manager to join our team. As a key member of our sales support team, you'll play a vital role in ensuring the success of our Design Consultants (DCs) by providing coaching, guidance, and support.Key Responsibilities:Provide ride-alongs and coaching to...
-
IT Support Manager
2 weeks ago
Denver, Colorado, United States Alterra Mountain Company Full timeJob Title: IT User Support ManagerAlterra Mountain Company is seeking an experienced IT User Support Manager to lead our IT service delivery and technical support for our corporate office. As a key member of our IT team, you will be responsible for managing a team of technical systems administrators and systems specialists, providing direction and oversight...
-
Support Manager
1 month ago
Denver, Colorado, United States Ombud Full timeTransform Complexity into ClarityAt Ombud, we're on a mission to revolutionize the way organizations collaborate and make decisions. As a fast-growing SaaS company, we're committed to delivering innovative solutions that streamline workflows and empower our clients to reach their full potential.Join Our TeamWe're seeking a highly skilled Support Manager to...
-
Digital Marketing Manager
4 weeks ago
Denver, Colorado, United States Support Center Full timeAbout the RoleWe are seeking a highly skilled Digital Marketing Manager to join our team at Smashburger. As a key member of our marketing team, you will be responsible for developing and executing digital marketing strategies to drive brand awareness, engagement, and sales.Key ResponsibilitiesDevelop and implement digital marketing campaigns across various...
-
IT User Support Manager
2 weeks ago
Denver, Colorado, United States Alterra Mountain Company Full timeJob Title: IT User Support ManagerAlterra Mountain Company is seeking an experienced IT User Support Manager to lead our IT service delivery team. As a key member of our Shared Services team, you will be responsible for managing technical support for our corporate office, providing direction and oversight of support resources, and ensuring IT services are...
-
Technical Support Manager
3 weeks ago
Denver, Colorado, United States Holland & Hart LLP Full timeJob Title: Technical Support ManagerJob Summary:The Technical Support Manager is responsible for overseeing the daily operations of the technical support team, ensuring that customer issues are resolved efficiently and effectively. This role involves leading, mentoring, and developing a team of technical support analysts, implementing best practices, and...
-
IT User Support Manager
4 days ago
Denver, Colorado, United States Alterra Mountain Company Full timeJob Title: IT User Support ManagerAlterra Mountain Company is seeking an experienced IT User Support Manager to lead all aspects of IT service delivery and manage technical support for our corporate office. As the face of IT for Shared Services employees, you will be responsible for service delivery, escalation, and handoff in collaboration with other...
-
Technical Support Manager
1 week ago
Denver, Colorado, United States Holland & Hart LLP Full timeJob SummaryWe are seeking a highly skilled Technical Support Manager to join our team at Holland & Hart LLP. As a key member of our IT department, you will be responsible for overseeing the daily operations of our technical support team, ensuring that customer issues are resolved efficiently and effectively.This role involves leading, mentoring, and...
-
Customer Support Manager
1 month ago
Denver, Colorado, United States Ombud Full timeJob Title: Customer Support ManagerAt Ombud, we are seeking a highly skilled Customer Support Manager to lead our support organization. As a critical function, the support organization is the frontline experience between our clients, solution, and company.The successful candidate will report to the VP of Customer Success and help Ombud maintain the highest...
-
Traveling Operations Support Manager
1 week ago
Denver, Colorado, United States AIR Communities Full timeJob SummaryWe are seeking a highly skilled Traveling Service Operations Support Manager to provide coverage and support to our communities with vacant Service and Maintenance Manager positions. This role will also provide managerial support to our communities with essential and time-sensitive hardships.Key ResponsibilitiesProvide regional oversight of all...
-
Traveling Operations Support Manager
2 weeks ago
Denver, Colorado, United States AIR Communities Full timeJob Title: Traveling Maintenance Operations Support ManagerCompany DescriptionAIR Communities is a leading owner and operator of apartment communities, managing high-quality properties in major markets. Our team is passionate about providing exceptional service to our residents and communities.Job SummaryWe are seeking a Traveling Maintenance Operations...
-
IT Manager, Desktop Support Specialist
1 week ago
Denver, Colorado, United States REMAX Full timeJob Summary:The RE/MAX, LLC Enterprise Support Department is seeking an experienced IT Support Manager to lead a team of support engineers. This role will provide essential leadership to maximize key performance indicators and ensure premier customer service. The successful candidate will maintain, establish, and promote excellent working relationships...
-
Traveling Operations Support Manager
1 week ago
Denver, Colorado, United States AIR Communities Full timeJob Summary:As a Traveling Operations Support Manager at AIR Communities, you will provide critical support to our communities with vacant Service and Maintenance Manager positions. You will also serve as a subject matter expert on direct maintenance and service operations, vendor management, and mentoring. This is a heavy travel position with up to 75% of...
-
Community Peer Support Manager
4 days ago
Denver, Colorado, United States State of Colorado Full timeJob Title: Community Peer Support ManagerJoin the State of Colorado team as a Community Peer Support Manager and make a meaningful difference in the lives of individuals exiting incarceration. This term-limited position provides a support system that addresses the health and well-being of individuals transitioning back into their communities.Key...
-
Office Management Support Specialist
1 week ago
Denver, Colorado, United States iQuasar Full timeJob Summary:iQuasar, LLC is seeking a highly skilled Office Management Support Specialist to join our team. As a key member of our staff, you will provide administrative support to our office operations, ensuring seamless coordination and execution of daily tasks.Key Responsibilities:Coordinate internal site functions, providing support to working-level...
-
Office Management Support Specialist
1 week ago
Denver, Colorado, United States iQuasar Full timeJob Summary:iQuasar, LLC is seeking a highly skilled Office Management Support Specialist to join our team. As a key member of our customer's support staff, you will provide exceptional support to working-level through high-ranking visitors and major events. Your expertise will be instrumental in coordinating internal site functions, developing and...
-
Senior Manager, Customer Support
4 weeks ago
Denver, Colorado, United States Brandfolder Full timeJob Title: Senior Manager, Customer SupportBrandfolder is seeking a Senior Manager, Customer Support who has a passion for delivering a superior customer experience that continues to differentiate Brandfolder from its competitors.Key Responsibilities:Train, develop, and mentor staff, cultivating the skill sets and competencies of team members to achieve...
-
Treasury Management Support Specialist
3 days ago
Denver, Colorado, United States INSPYR Solutions Full timeJob Title: Treasury Management Support SpecialistJob Summary:We are seeking a highly skilled Treasury Management Support Specialist to join our team at INSPYR Solutions. As a key member of our commercial banking team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Provide proactive support to...
-
Treasury Management Support Specialist
4 days ago
Denver, Colorado, United States Randstad Full timeJob Summary: We are seeking a highly skilled Treasury Management Support Specialist to join our team at Randstad. As a key member of our financial services team, you will be responsible for providing exceptional customer service to commercial banking customers utilizing our Treasury Management platforms. Key Responsibilities: • Work proactively to identify...
-
Customer Support Operations Manager
3 weeks ago
Denver, Colorado, United States AbsenceSoft Full timeAbout the RoleAmbitious and detail-oriented professionals who thrive in fast-paced environments and enjoy troubleshooting complex software issues are encouraged to apply for this exciting opportunity. As a Customer Support Operations Manager at AbsenceSoft, you will lead a team of Production Support Specialists and provide mentorship and goal setting to...