IT Support Specialist
4 weeks ago
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions.
Our model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.
Job SummaryWe are seeking a dedicated IT Helpdesk Specialist to provide essential first-line support for electronic health record (EHR) systems and other IT-related services. The role involves diagnosing and resolving EHR and Telephony issues, managing tickets, and collaborating with both internal teams and external vendors.
Responsibilities- Provide first-line support for EHR-related issues, diagnose and resolve issues timely and effectively.
- Manage and track EHR issue and requests tickets, collaborating with internal teams and external vendors, prioritizing requests and escalating complex issues.
- Troubleshoot and resolve telephony issues, including phone system setups, configurations, and ongoing support.
- Communicate company IT updates, changes, and maintenance schedules to all employees.
- Provide IT training and support during employee onboarding, including setting up the EHR, Microsoft suite, telephony, and devices.
- Document resolutions, tutorials, and processes.
- Other IT-related duties as assigned.
- 2+ years of experience in IT helpdesk support, preferably within healthcare.
- Experience with EHR systems, eClinicalWorks is highly preferred.
- Experience with call center and telecom workflows.
- Experience with both Windows and Apple devices.
- Experience with Microsoft Office 365.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Strong project management skills with the ability to prioritize and manage multiple tasks.
- Strong problem-solving skills and attention to detail.
- Competitive salary with bonuses and stock options.
- Opportunities for professional growth.
- Collaborative work environment with a passionate team making a difference in healthcare.
- Comprehensive health, dental, and vision insurance including an employer-paid benefit plan.
- 401(k) retirement plan.
- Employer-paid basic life and AD&D insurance.
- Generous PTO and paid holidays.
- Annual continued education allowance.
Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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