Technical Program Manager

2 weeks ago

Stanford, California, United States Trust and Safety Laboratory, Inc. Full time
About Trust and Safety Laboratory, Inc.

We are a fast-growing, VC-backed startup dedicated to using software engineering, ML, and data science to tackle critical problems like online misinformation, hate speech, and child endangerment. Our mission is to make the internet healthier and safer for everyone.

About the Role

We are seeking a highly skilled Technical Program Manager to drive the success of our most critical and complex initiatives. As a TPM, you will work cross-functionally with customers, engineering teams, and product managers to define, plan, and execute projects that deliver high-impact solutions in a fast-paced, start-up environment.

Responsibilities
  • Program Planning & Execution: Develop project timelines, define key milestones, and ensure the successful delivery of engineering initiatives from concept to release.
  • Technical Expertise: Partner with engineering teams to ensure a deep understanding of the technical architecture and constraints, and translate them into actionable plans.
  • Collaborate with Cross-Functional Teams: Work closely with product managers, engineers, and our policy and operations team to define project goals, scope, and technical requirements.
  • Continuous Improvement: Champion best practices for software development, agile methodologies, and program management to drive operational excellence.
  • Stakeholder Management: Track progress, communicate updates, and ensure stakeholder alignment.
  • Customer Focus: Understand customer needs and pain points to ensure that products and solutions meet their expectations and business goals.
Minimum Qualifications
  • Technical Expertise: Hands-on experience with software engineering or development is a plus.
  • Industry Experience: Prior experience in Trust & Safety is desirable, but not required.
  • Certifications: PMP, Scrum Master, or equivalent certifications are an advantage.
  • Experience: 4+ years of experience as a Technical Program Manager, Project Manager, or in a similar role within a tech company.
  • Foundational: Strong understanding of software development processes and engineering best practices.
  • Customer-Facing Experience & Problem-Solving: Proven experience interacting with customers or external stakeholders, translating their needs into technical requirements, and managing expectations.
  • Tools & Methodologies: Experience with Agile methodologies and familiarity with project management tools like JIRA, Confluence, Figma, Trello, etc.
Opportunities & Perks
  • Competitive Total Compensation Package: With stock options at a rapidly growing Series A, VC-backed startup.
  • Remote Friendly: Join our team in person in Palo Alto, CA, or work remotely from CA, CO, MT, TX.
  • Comprehensive Health Insurance Packages: And individual wellness stipend.
  • Professional Development Opportunities: And influence new product direction from idea to commercialization.
  • Help Develop Critical Tech: To solve one of the 21st century's trickiest societal problems.

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