Software Support Specialist I and II

6 days ago


Leawood, Kansas, United States First Federal Bank Full time
About the Role

First Federal Bank of Kansas City is seeking a highly skilled Software Support Specialist I or II to join our dynamic team. As a key member of our organization, you will be responsible for managing, maintaining, and supporting critical software applications that drive our business forward.

Key Responsibilities
  • Install, configure, and maintain software applications to ensure optimal performance.
  • Monitor application performance and troubleshoot issues as they arise, collaborating with internal business partners and IT vendors as needed.
  • Collaborate with various departments to understand their unique requirements and tailor applications to fit their needs.
  • Deliver high-quality internal and external customer service, providing timely and effective solutions to software-related issues.
  • Stay up-to-date with future technology and system trends to solve current and future business needs.
Requirements
  • At least six months of progressive work experience in systems and application analysis, administration, or a similar role.
  • Excellent written and oral communication skills, with the ability to convey First Federal Bank of Kansas City's Mission, Vision, and Values.
  • Ability to function in a fast-paced, ever-changing environment, with strong problem-solving skills and attention to detail.
  • Commitment to self-development and training, with a willingness to learn and adapt to new technologies and processes.
About First Federal Bank

First Federal Bank of Kansas City is a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future. We are a strong banking and lending partner to families in Kansas and Missouri, with a commitment to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.



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