Account Support Coordinator

3 days ago

Dayton, Ohio, United States RELX Full time
About the Role

We are seeking a highly organized and detail-oriented Account Support Coordinator to join our team at RELX. As an Account Support Coordinator, you will be responsible for delivering process excellence and data quality in contract order management, working closely with the sales team and customers to prepare subscription agreements for new and renewal business for our electronic products accurately and in line with established targets.

Key Responsibilities
  • Process and complete new sales and renewals in CRM (Salesforce) for assigned sales team in line with targets.
  • Analyze usage reports and other customer information for upsell of other electronic products in selected cases.
  • Execute contracts and act as the coordinator for all correspondence and agreements from the customer, lining up all required internal resources to get the contract executed.
  • Maintain data quality at or greater than 99.5% for agreement details in CRM.
  • Communicate with customers regarding details of their license agreements, product details, quotes, etc.
  • Act as a central contact for customers and take ownership of customer issues, working with internal stakeholders (Legal, Finance, Business Development, Operations) to ensure quick resolution.
  • Liaise with Operations department on a regular basis to ensure smooth handover of invoicing and entitlement activities.
  • Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties.
  • Obtain approvals from all stakeholders for any non-standard CRM agreement.
  • Create license documents and amendments, including preparing contracts from standard templates and legal toolkits, inserting legal sentences and drafting contractual provisions in accordance with guidance from Legal.
Requirements
  • 1+ years of experience in customer service/customer facing or account management role in a B2B environment.
  • Intermediate to advanced skill level in Microsoft Excel.
  • Experience in contract drafting, contract reviewing & negotiation dynamics is considered a plus.
  • Direct contact experience including client meetings, e-mail and telephone communications.
  • Knowledge or experience with Siebel, Salesforce or other CRM based order management systems a plus.
  • Excellent, fluency in English with excellent written and verbal communication skills.
About the Business

RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://www.relx.com/careers/applicant-request-support-form, or please contact us at careers@relx.com.

Please read our Candidate Privacy Policy https://www.relx.com/careers/candidate-privacy-policy.

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