Customer Service Representative

2 weeks ago


Scranton, Pennsylvania, United States Jushi USA Full time
Customer Care Consultant

The Customer Care Consultant plays a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This role is responsible for providing concierge-level service to customers, conducting daily operations within the retail location, and adhering to company policy and industry regulations.

Key Responsibilities:
  • Provide outstanding customer service by answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
  • Retain comprehensive knowledge of customer benefits, discounts, coupons, and promotions, and encourage memberships for guests.
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate cash registers, computer-based POS systems, and cash drawers.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and designated timelines meet compliance goals.
Requirements:
  • High School diploma or General Education Development (GED) required.
  • Associate's or Bachelor's degree in any field preferred.
  • Minimum of 2 years' experience in customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills, both over the phone and in-person.
  • Occasional local travel and desk-based computer tasks may be required.
  • Frequent standing, walking, reaching, grasping, and lifting up to 25 pounds.
What We Offer:

We provide a comprehensive benefit package, including Paid Time Off, Paid Holidays, and 401(k). Jushi USA is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, or any other protected characteristic.



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