Retail Customer Experience Team Lead

1 week ago


New York, New York, United States T.J. Maxx Full time
Customer Experience Coordinator Job Description

T.J. Maxx is seeking a Customer Experience Coordinator to promote an exceptional customer experience in our retail stores.

Key Responsibilities:
  • Oversee a team of Associates at the front of store to ensure a seamless customer experience.
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
  • Address customer concerns and issues promptly and professionally.
  • Coordinate breaks for all team members to maintain a positive and productive work environment.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced retail environment.
  • Strong leadership and coaching skills.
  • Ability to multitask and prioritize tasks effectively.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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