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Retail Team Lead

2 months ago


New York, New York, United States Catbird Full time
About Catbird

Catbird is a leading retail organization seeking experienced professionals to join our team in a key leadership role. As a key holder, you will be responsible for overseeing store operations, supervising staff, and ensuring exceptional customer service.

Key Responsibilities
  • Customer Service: Provide a welcoming and helpful buying experience for customers, addressing their needs and concerns in a timely and professional manner.
  • Inventory Management: Assist in receiving, pricing, displaying, cleaning, and maintaining inventory throughout the store, ensuring high-quality standards are met.
  • Staff Supervision: Supervise and train sales associates, providing guidance and support to ensure they meet performance expectations.
  • Store Operations: Assist in opening and closing the store, ensuring all processes and procedures are followed.
  • Conflict Resolution: Address customer complaints and concerns in a professional and courteous manner, escalating issues as necessary.
Requirements
  • Retail Experience: A minimum of [X] years of experience in a retail leadership role, with a proven track record of success.
  • Leadership Skills: Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Flexibility: Ability to work a variety of schedules, including weekends and holidays, as needed.
  • Jewelry Knowledge: Familiarity with jewelry and retail industry practices, with a passion for delivering exceptional customer service.
What We Offer
  • Competitive Compensation: A competitive salary and bonus structure, with opportunities for growth and advancement.
  • Benefits: A comprehensive benefits package, including [list benefits].
  • Professional Development: Opportunities for training and development, to help you grow and succeed in your career.