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Retail Team Lead
2 months ago
Catbird is a leading retail organization in NYC, seeking experienced professionals to join our team as Key Holders. As a Key Holder, you will play a crucial role in store operations, supervising staff, and ensuring exceptional customer service.
Key Responsibilities- Customer Service: Provide a welcoming and helpful buying experience for customers, addressing their needs and concerns.
- Inventory Management: Assist in receiving, pricing, displaying, cleaning, and maintaining inventory throughout the store.
- Staff Supervision: Supervise and train Sales Associates/Zappers, ensuring they meet Catbird's high standards.
- Store Operations: Open and close the store, serving as a point person for processes and procedures.
- Conflict Resolution: Assist sales associates with customer service issues, escalating situations when necessary.
- Retail Leadership Experience: Required for this position, with a proven track record of success in a retail environment.
- Time Management: Ability to prioritize tasks during busy periods, ensuring seamless store operations.
- Flexibility: Willingness to adapt to scheduling and location changes, as needed.
- Jewelry Experience: A plus, but not required.
- Customer Focus: Understanding that customer service is the top priority, with a passion for delivering exceptional experiences.
- Team Player: Friendly, easy to get along with, and possessing good common sense.
We offer premium weekend pay and monthly bonus incentives for our Key Holders.
