Field Service Engineer

2 days ago

Detroit, Michigan, United States Bruker Full time
Job Title:

Field Service Engineer - MALDI Biotyper

Job Summary:

Bruker is seeking a highly skilled Field Service Engineer to perform Planned Maintenance on MALDI Biotyper instruments. The successful candidate will be based in the Detroit, Michigan area and will be responsible for performing preventive maintenance, basic services, and troubleshooting on-site using digital volt meters or remote diagnostic software.

Key Responsibilities:
  • Perform preventive maintenance on MALDI Biotyper systems, including verification of system performance and execution of detailed preventive maintenance protocols.
  • Basic troubleshooting on-site using digital volt meters or via remote diagnostic software to determine whether an onsite visit is required.
  • Re-qualify the instrument after service repair by executing operational and performance protocols, including running complex compounds for verification.
  • Makes travel arrangements and generates individual expense reports.
  • Secures customer's acceptance of the preventive maintenance or repair.
  • Coordinates customer WebEx sessions, phone support, and lab facility inspection.
  • Required to attend certified MALDI Biotyper product training in the German factory.
  • Communicates/works closely with service/support centers.
Requirements:
  • B.S. Degree in electrical engineering, electronics, biotech, or chemistry-related fields or equivalent experience.
  • Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.
  • Working knowledge of MS Office products.
  • Basic understanding of network interfacing.
  • Valid Driver's license.
  • Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
  • General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
  • Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics, or Microbiology.
  • Strong organizational and prioritizing skills.
  • Ability to work independently yet has a team focus.
  • Must be responsive and reliable.
  • Ability to travel on a routine basis and maintain a current Passport as required for international travel.
  • Occasional lifting of up to 50 pounds.
  • Able to manipulate small hand tools.
Benefits:

Bruker offers a competitive salary range of $67,800 to $87,600, depending on experience, education, and location. Additionally, full-time employees may be eligible for a performance-related incentive, 401(k) with company match, employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program, and paid time off.

Equal Opportunity Employer:

Bruker is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Export Control:

Certain positions at Bruker require compliance with export control laws, and all interviewed candidates will be screened pre-interview to determine their eligibility in light of export control restrictions.

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