IT Support Specialist

14 hours ago


Arlington, Virginia, United States Apex Systems Full time
Job Title: PC Service Technician

Apex Systems is seeking a skilled PC Service Technician to join our team in the Arlington, VA area. As a PC Service Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide IT service delivery, including IMAC, break-fix, and desk-side support, according to Managed Client policy and Procedure Guide.
  • Coordinate with clients to understand their expectations and availability for technical support.
  • Perform troubleshooting, parts replacement, system upgrades, and basic deployments & repair on client assets in campus/remote locations.
  • Identify potential issues that could impact end-user experience and take corrective action.
  • Meet all client SLAs & customer satisfaction goals.
  • Escalate issues to Desktop Support Site Lead when necessary.
  • Provide onsite shadowing to Program Field Service Team when required.
  • Develop technical and customer skills to grow into broader and more challenging field services roles.
  • Perform basic installation and maintenance of technical products.
  • Follow predefined procedures and tasks in everyday activities.

Requirements:

  • Minimum 1-3 years of experience in servicing/deploying computer equipment.
  • Proven customer service background.
  • Experience in a corporate environment.
  • Knowledge of Windows operating system environment.
  • Able to comprehend and follow verbal and written technical instructions and scripts.
  • Physically able to lift and move enterprise and client technology hardware in customer environments.
  • Excellent verbal and written communication skills with emphasis on customer service, including experience handling difficult customers and conflict resolution.

Equal Employment Opportunity:

Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.



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