IT Support Specialist

7 days ago


Arlington, Virginia, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at the Commonwealth of Virginia. As an IT Support Specialist, you will provide technical assistance and support to our clients, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and in-person visits.
  • Diagnose and resolve common desktop software, hardware, and communications issues.
  • Manage assigned tickets and escalate issues to supervisors as needed.
  • Communicate complex technical information to novice computer users.
  • Collaborate with technology vendors to obtain warranty parts and repairs.
  • Develop and implement PowerShell scripts to automate software installation and configuration.
  • Work with our team to maintain and monitor audiovisual equipment, software, and cloud resources.
  • Provide basic application and system training to users.
  • Assist with daily AV requests, including equipment setup, troubleshooting, and maintenance.
Requirements
  • Bachelor's degree in Computer Science, MIS, Computer Engineering, or related field.
  • At least one year of experience in IT support or a related field.
  • Strong knowledge of information technology concepts and terminology.
  • Experience with PowerShell scripting and Microsoft intune technologies.
  • Strong technical and troubleshooting skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
What We Offer
  • A competitive hourly rate of $35.00 per hour.
  • The opportunity to work in a dynamic and supportive team environment.
  • The chance to develop your skills and expertise in IT support and technical services.


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