IT Support Specialist

11 hours ago


Arlington, Virginia, United States Avert Network Services LLC Full time
Job DescriptionAt Avert Network Services LLC, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the exceptional happiness of our clients. Your primary responsibility will be to handle escalated support requests for the IT Team that require on-site implementation. You will work closely with the IT Service Manager to resolve complex technical issues and provide top-notch customer service. Responsibilities: * Provide advanced on-site troubleshooting and support to clients * Install and maintain networking and VoIP equipment * Work with vendors to expedite troubleshooting of hardware and software systems * Maintain accurate records of all work through our ticketing system * Communicate effectively with clients to ensure their issues are resolved promptly Requirements: * 3-5 years of relevant work experience * Bachelor's degree in Computer Science, Information Technology, or a related field * Advanced knowledge of IT applications, software, and hardware * Excellent customer service skills * Ability to work in a fast-paced environment Perks: * Generous incentives for reaching team and company goals * Health, dental, and vision offerings * Flexible work-from-home options * Reimbursement for mileage and phone expenses * A company laptop and ongoing training opportunities Career Growth: As an IT Support Specialist, you will have the opportunity to progress to roles such as Network Technician, Network Engineer, or Technical Support Engineer. We offer a proactive approach to ongoing training to help you develop life-long skills and advance your career. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Company Description: Avert Network Services LLC is a Managed Service Provider servicing clients for over 19 years in the Dallas Fort Worth Metroplex. We provide IT services, cybersecurity solutions, and compliance (HIPAA, PCI) to protect businesses from cyber threats. Join our team and be part of a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Apply now and take the first step towards a rewarding career in IT support.

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