Technical Service Advisor

3 days ago

Birmingham, Alabama, United States Baker Distributing Full time
Job Summary

Baker Distributing is seeking a highly skilled Technical Service Advisor to provide superior support to our HVAC dealers, thereby supporting our Sales Team's efforts in growing premier distributors. As a Technical Service Advisor, you will be responsible for providing technical support by phone, on-site, and training events to improve the professional HVAC technician's proficiency. You will be an integral part of the team's resource development and equipment innovation implementation.

Key Responsibilities
  • Provide technical support by phone to dealers and sales professionals, and branch personnel.
  • Conduct on-site job visits when necessary.
  • Conduct Dealer Training.
  • Maintain regular contact with regional managers, discussing topics that assist in determining future training topics.
  • Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
  • Maintain a personal and professional development plan.
  • Lead the industry in proficiency of new technology, HVAC equipment, and accessories by attending designated training provided by manufacturers and Baker Distributors.
  • Develop and maintain an appropriate expense budget.
  • Submit regular activity and expense reports, as appropriate and within specified time requirements.
Requirements
  • High School Diploma or General Education Degree (GED) preferred.
  • Proficient in Microsoft Office, with an emphasis in PowerPoint.
  • Excellent oral, written, and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Effectively multi-task and have the ability to learn quickly.
  • Field service work or equivalent Technical Service Advisor experience.
  • Must be able to do public presentations for groups of people.
  • Must meet manufacturer requirements for tech service levels across various lines of equipment.
  • Must be able to become state CEU certified in 5 states (AL, FL, GA, MS, SC).
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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