Technical Service Advisor

6 days ago

Birmingham, Alabama, United States Baker Distributing Full time
Job Summary

Baker Distributing is seeking a highly skilled Technical Service Advisor to provide exceptional support to our HVAC dealers and sales professionals. As a key member of our team, you will play a vital role in helping us grow our business and improve the proficiency of our HVAC technicians.

Key Responsibilities
  • Provide technical support by phone to dealers and sales professionals, and branch personnel, ensuring timely and effective resolution of issues.
  • Conduct on-site job visits when necessary, providing hands-on support and guidance to our technicians.
  • Develop and deliver training programs for dealers, focusing on equipment innovation and technical expertise.
  • Maintain regular contact with regional managers, collaborating to identify future training topics and areas for improvement.
  • Perform required duties with a high level of autonomy, demonstrating excellent time management skills and a strong work ethic.
  • Lead the industry in proficiency of new technology, HVAC equipment, and accessories by attending designated training provided by manufacturers and Baker Distributing.
  • Develop and maintain an appropriate expense budget, ensuring transparency and accountability.
  • Submit regular activity and expense reports, as required, within specified timeframes.
  • Travel regularly, including dealer one-on-one trainings, job site visits, manufacturer trainings, and branch/customer CEU training courses.
Requirements
  • High School Diploma or General Education Degree (GED) preferred.
  • Proficient in Microsoft Office, with a strong emphasis on PowerPoint.
  • Excellent oral, written, and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Effectively multi-task and have the ability to learn quickly.
  • Field service work or equivalent Technical Service Advisor experience.
  • Must be able to do public presentations for groups from 15-100 people.
  • Must meet manufacturer requirements for tech service levels across various lines of equipment.
  • Must be able to become state CEU certified in 5 states (AL, FL, GA, MS, SC).
Licensing and Certifications

Valid driver's license.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Skills
  • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
  • Excellent facilitation skills.
  • Excellent customer service mindset with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills.
  • Excellent analytical aptitude with a proven ability to analyze/interpret data.
  • Strong and creative problem-solving skills.
  • Ability to work independently and in a team environment.
  • Proactively seeks continuous process and service improvements.
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

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