Quality Assurance Liaison/Automotive Representative

1 week ago

Chillicothe, Ohio, United States TRIGO Global Quality Solutions Full time
Job Description

TRIGO Global Quality Solutions is seeking a Quality Assurance Liaison/Automotive Representative to join our team.

This is a part-time position, requiring 4 hours of work per day, with a competitive hourly rate of $22-24.

The successful candidate will be responsible for ensuring customer satisfaction through technical support, quality issue resolution, and promotion of the contracted customer's reputation.

Key Responsibilities:

  • Ensure customer satisfaction through technical support, quality issue resolution, and promotion of the contracted customer's reputation.
  • Build a strong professional relationship with the customer at the plant level.
  • Be identified as the contracted customer's representative, qualified to deal with customer production issues.
  • Ensure an open and straight communication line between OEM and the contracted customer.
  • Suggest improvements to both OEM and contracted customer.
  • Analyze problems at OEM's facility to find the proper solution and inform affected production plants to take appropriate corrective actions.
  • Provide continuous feedback to the customer about the status and evolution of existing claims.
  • Participate in customer meetings, as required.
  • Seek continuous feedback from the customer about our product and service.
  • Audit regularly how the customer handles our products.
  • Keep up-to-date on technical and quality-related specifics and business topics through regular meetings and visits to contracted partners.
  • Be aware of and transmit to the TRIGO Resident Liaison Manager any project or initiative taken by our competitors.
  • Report on a regular basis to the dedicated contracted partner's team or contact partner.
  • Participate in prototype, pre-serial builds, or line trials, launch support, and engineering changes at the customer's site, as needed.
  • Reports to the TRIGO Country Resident Manager internally and to the defined contacts externally.
  • Involvement in customer requirements concerning technical changes, technical support of the customer.
  • Representation of the contracted partner and the interest of the customer.
  • Coordinate repair and/or sorting activities on site, with written confirmation from the contracted client.

Required Skills:

  • Strong mechanical skills.
  • Excellent communication skills, both written and verbal.
  • Strong process and process controls.
  • Identify and implement standardized work.
  • Process and product audits experience.
  • Shipping and receiving knowledge.
  • Strong personality able to give direction and lead teams.
  • Sequencing and of automotive parts (preferred).
  • Tier 1 experience (preferred).

Personal Skills:

  • Ability to deal with pressure and ambiguous situations.
  • Eager to take on new challenges and responsibilities.
  • Self-motivated/Self-Starter.
  • Strong integrity, used to act as company's representative.
  • Able to build a long-term win-win pattern with the client.
  • Communication a plus with excellent problem-solving and customer relationship skills: Problem-solving ability.
  • Ability to be/work on call at any time.

About TRIGO Global Quality Solutions:

TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries.

We are committed to the core values of equal employment opportunity and treat people fairly, with respect, and dignity.

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