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Quality Assurance Resident Engineer
2 months ago
TRIGO Global Quality Solutions is in search of a Quality Assurance Resident Engineer to enhance our Quality Resident Engineering division.
Key Responsibilities:
- Ensure client satisfaction through technical support and addressing quality concerns.
- Establish and maintain a robust professional relationship with clients at the operational level.
- Act as the designated representative for the client, effectively managing production-related issues.
- Facilitate open communication between the Original Equipment Manufacturer (OEM) and the client.
- Propose enhancements to both the OEM and the client.
- Quickly assess issues at the OEM's site to identify solutions and prevent claims.
- Proactively relay information regarding existing claims to the relevant plant for resolution.
- Provide timely updates to the client regarding the status of claims.
- Engage in client meetings as necessary.
- Gather continuous feedback regarding client satisfaction with our products and services.
- Conduct regular audits on how the client manages our products.
- Stay informed on technical and quality-related topics through ongoing training and collaboration with partners.
- Report any competitive initiatives to the TRIGO Resident Liaison Manager.
- Regularly communicate with the client’s team as defined by the supervisor.
- Participate in prototype development, pre-production builds, and engineering changes as required.
- Coordinate on-site repair and sorting activities, ensuring all actions are authorized by the client.
Required Skills:
- Strong mechanical aptitude.
- Excellent verbal and written communication skills.
- Proficient in process management and controls.
- Experience in process and product audits.
- Knowledge of shipping and receiving operations.
- Ability to lead teams effectively.
- Experience with automotive parts sequencing is preferred.
- Tier 1 experience is a plus.
Personal Attributes:
- Ability to thrive under pressure and navigate ambiguous situations.
- Willingness to embrace new challenges and responsibilities.
- Self-motivated and proactive.
- Strong integrity and ability to represent the company effectively.
- Capability to foster long-term, mutually beneficial relationships with clients.
- Exceptional problem-solving and customer relationship skills.
- Availability to be on-call as needed.
About TRIGO Global Quality Solutions:
Founded in 1997, TRIGO is a global leader in providing operational Quality Management solutions for the manufacturing sector, particularly in the automotive and aerospace industries. With a dedicated team of over ten thousand professionals across more than 20 countries, TRIGO offers a comprehensive suite of Quality Assurance services, including inspection, expert auditing, consulting, and training. We are committed to equal employment opportunities and strive to treat all individuals with fairness, respect, and dignity.