Client Success Expert

1 week ago

Scottsdale, Arizona, United States Paradox Full time
About Paradox

At Paradox, we're on a mission to revolutionize the way organizations approach hiring. Our cutting-edge recruitment technology is designed to help businesses find and retain top talent. As a Client Success Specialist, you'll play a critical role in bringing our solutions to life and delivering exceptional results for our clients.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our Client Success team. As a Client Success Specialist, you'll be responsible for onboarding new clients, providing technical support, and driving client retention and growth. If you have a passion for delivering exceptional customer experiences and a knack for building strong relationships, we want to hear from you

Key Responsibilities
  • Client Onboarding: Develop deep expertise in our technology and provide hands-on technical support to ensure seamless client onboarding and training.
  • Technical Support: Configure client accounts, troubleshoot technical challenges, and drive solutions to meet client needs.
  • Client Retention and Growth: Build meaningful relationships with clients to understand their challenges and create custom solutions to meet their unique needs.
  • Collaboration: Work closely with internal product and engineering teams to translate client feedback into product improvements.
Requirements
  • Previous Client-Facing Experience: Proven track record of delivering exceptional customer experiences in a client-facing role.
  • Technical Skills: Excellent technology skills, with the ability to quickly learn new software.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Problem-Solving Skills: Demonstrated ability to handle multiple priorities and projects simultaneously, with a focus on delivering high-quality results.
Why Join Paradox?
  • Passionate Team: Work alongside a talented and passionate team that's dedicated to making a meaningful impact in the recruitment industry.
  • Opportunities for Growth: Develop your skills and expertise in a fast-paced and dynamic environment, with opportunities for career advancement.
  • Industry-Leading Technology: Work with cutting-edge recruitment technology that's designed to help businesses find and retain top talent.

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