Senior Client Success Manager
2 days ago
Radix is a leading SaaS company that provides innovative solutions for the multifamily industry. Founded in 2017, our mission is to deliver better data and insights to help our clients succeed.
Job Description
We are seeking a highly motivated and experienced Senior Client Success Manager to join our team. As a Senior Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, acting as a trusted advisor and consultant.
Key Responsibilities
- Build and maintain strong relationships with assigned clients, providing guidance and recommendations on how Radix products and services can help them achieve their goals.
- Analyze client data and market trends to identify opportunities for growth and improvement, developing strategic plans to capitalize on those opportunities.
- Collaborate with cross-functional teams, including Sales, Product, Implementation, and Support, to ensure a seamless client experience and delivery of value-added services.
- Provide regular reporting and analysis to internal stakeholders on client performance, satisfaction, and engagement.
Requirements
- 5+ years of experience in a client success, account management, or consulting role, preferably in a SaaS or technology company.
- Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization.
- Superior business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
Why Join Radix
- Affordable Health, Vision & Dental coverage.
- 401(k) Plan- Traditional & Roth Options to save for your future.
- Unlimited PTO- Balance is key and if you take care of yourself, you'll take care of Radix.
- Stock Options- Pre-IPO equity.
- Generous Referral Bonus- Help us grow Radix by tapping into your network.
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